Refund Policy

Last updated: 1 January 2025

At ROL SUMMIT LTD, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help. This Refund Policy outlines your rights and our process for handling refund requests.

1. Eligibility

You are eligible for a refund if:

• You request a refund within 14 calendar days of the original purchase date
• The product is a one-time purchase digital product or SaaS subscription
• Your account is in good standing and has not violated our Terms of Service

2. Non-Refundable Situations

Refunds may not be granted in the following circumstances:

• The refund request is made more than 14 days after the purchase date
• The product has been resold, redistributed, or misused in violation of our Terms
• The account has been found to have engaged in fraudulent activity
• The product is specifically marked as non-refundable at the time of purchase
• Custom development or bespoke service engagements (unless there is a material failure to deliver)

3. Subscription Products

For monthly or annual subscriptions:

• New subscriptions may be refunded in full within 14 days of the initial charge
• Subscription renewals may be refunded if requested within 7 days of the renewal charge and the subscription has not been actively used in that renewal period
• Annual subscriptions that are cancelled after 14 days will not be refunded for the remaining months but access will continue until the end of the billing period
• You may cancel your subscription at any time to prevent future charges

4. How to Request a Refund

To request a refund, please:

1. Email us at info@rolsummit.shop with the subject line "Refund Request"
2. Include your order confirmation number or the email address used at checkout
3. Briefly describe the reason for your refund request (optional but helpful)

We will acknowledge your request within 1 business day and process eligible refunds within 2 business days of approval.

5. Refund Processing Time

Once a refund is approved and processed by us, the timing of when funds appear in your account depends on your payment method and bank:

• Credit/Debit Cards: 5–10 business days
• Apple Pay / Google Pay: 3–5 business days
• Bank Transfer: 3–7 business days

Refunds are returned to the original payment method used at checkout.

6. Disputes

If you are unhappy with our decision regarding a refund request, you may escalate to a senior member of our team by emailing info@rolsummit.shop with "Refund Dispute" in the subject line. You also have the right to raise a dispute with your payment provider or card issuer.

7. Consumer Rights

Nothing in this Refund Policy affects your statutory rights as a consumer under applicable UK or EU consumer protection law. If you are a UK consumer, your rights under the Consumer Contracts Regulations 2013 may apply to your purchase. For EU consumers, the Consumer Rights Directive may provide additional protections.

8. Contact

For refund requests or questions about this policy:

• Email: info@rolsummit.shop
• Phone: +44 7828 722 036
• Address: ROL SUMMIT LTD, 84 Wood Lane, London, W12 0BZ, United Kingdom