Last updated: 10 October 2026
Overview
We want you to love every piece you buy from ROL SUMMIT LTD. If something is not right, this policy explains what you can do. It does not affect your statutory rights under UK consumer law.
Your 14-day right to cancel
You can cancel your order for any reason within 14 days, starting the day after you receive it. If your order arrives in separate deliveries, the 14 days start the day after you receive the last item.
How to cancel
Email info@rolsummit.shop before the 14 days end, including:
- your full name and the email address used at checkout;
- the items you want to return;
- the date you received your order.
We will confirm your cancellation and send you the return address and instructions.
Returning items
Please send the items back within 14 days of telling us you want to cancel. Items should be unused and returned in their original condition and packaging where possible, securely packed to prevent damage in transit. We recommend using a tracked service and keeping proof of postage.
You may handle items as you would in a shop to check them. If an item has been used or damaged beyond this, we may reduce your refund to reflect the loss in value.
Return costs
If you are returning an item because you changed your mind, you are responsible for the cost of returning it. For larger pieces that cannot be sent by post, we can arrange a collection and will tell you the cost before booking it, or you may arrange your own courier.
If an item is faulty, damaged or not as described, or we sent the wrong item, we will cover the return cost.
Refunds
We will refund you within 14 days of receiving the returned items, or within 14 days of you providing proof that you have sent them back, whichever is sooner. If you cancel your whole order, your refund includes the standard delivery charge you paid.
Refunds are made to your original payment method through Stripe. Depending on your bank, the money can take 5–10 working days to appear in your account.
Items that cannot be returned
The right to cancel does not apply to items made to your specifications or clearly personalised for you. Where this applies, it will be stated on the product page before you buy. Faulty items are always covered by your statutory rights.
Damaged, faulty or incorrect items
Please check your order on arrival. If an item is damaged, faulty or not what you ordered, contact us as soon as possible, ideally within 48 hours of delivery, with your order details and photos of the item and packaging. This helps us resolve delivery claims quickly, but it does not limit your rights.
Under the Consumer Rights Act 2015, you are entitled to a full refund for a faulty item if you tell us within 30 days of delivery. After 30 days and within six months, you are entitled to a repair or replacement, and to a refund if a repair or replacement is not possible or does not fix the problem.
Exchanges
We do not offer direct exchanges. If you would like a different piece, please return the original item for a refund and place a new order.
Contact us
ROL SUMMIT LTD, 84 Wood Lane, London, W12 0BZ, United Kingdom.
Email: info@rolsummit.shop
Phone: 07828 722036