Privacy Policy

Last updated: 1 January 2025

ROL SUMMIT LTD ("we," "our," or "us"), registered in England and Wales with offices at 84 Wood Lane, London, W12 0BZ, United Kingdom, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website, products, and services.

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

  • Name, email address, and contact information when you create an account or contact us
  • Billing information processed securely through Stripe (we do not store card details)
  • Communications you send us, including support requests and feedback
  • Company name and professional information when provided

Automatically Collected Information

When you use our services, we may automatically collect:

  • Log data (IP address, browser type, pages visited, time and date of visit)
  • Device information (hardware model, operating system, unique device identifiers)
  • Usage data about how you interact with our products and website
  • Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

  • Process transactions and deliver products and services you purchase
  • Send transactional emails (order confirmations, receipts, access credentials)
  • Provide customer support and respond to your enquiries
  • Improve and develop our products and services
  • Send marketing communications where you have consented
  • Comply with legal obligations and enforce our terms
  • Detect, prevent, and address fraudulent or illegal activity

3. Legal Basis for Processing (UK/EU)

For users in the UK and EU, we process your personal data on the following legal bases:

  • Contract performance: Processing necessary to fulfill your orders and provide services
  • Legitimate interests: Improving our services, security, fraud prevention
  • Consent: Marketing communications (you may withdraw consent at any time)
  • Legal obligation: Compliance with applicable laws and regulations

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Stripe: For payment processing (governed by Stripe's privacy policy)
  • Netlify: For website hosting and serverless function execution
  • Service providers: Who assist us in operating our business, subject to confidentiality agreements
  • Legal authorities: When required by law, court order, or to protect our rights
  • Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order records are retained for a minimum of 7 years for accounting purposes. You may request deletion of your data at any time, subject to our legal obligations.

6. Cookies

We use cookies and similar technologies to enhance your experience. These include:

  • Essential cookies: Required for the website to function (e.g., cart contents)
  • Analytics cookies: Help us understand how visitors use our site
  • Marketing cookies: Used to deliver relevant advertisements (only with consent)

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

7. Your Rights

Under UK GDPR and applicable data protection law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data ("right to be forgotten")
  • Object to or restrict processing of your data
  • Data portability — receive your data in a machine-readable format
  • Withdraw consent at any time where processing is based on consent
  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at info@rolsummit.shop.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted between you and our servers is encrypted using TLS. Payment data is handled exclusively by Stripe.

9. International Transfers

Your data may be transferred to and processed in countries outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: info@rolsummit.shop
  • Phone: +44 7828 722 036
  • Address: 84 Wood Lane, London, W12 0BZ, United Kingdom